Frequently Asked Questions

How exciting!

All you’ll need to bring along will be your usual beach clothing, something comfortable but sun safe, a pair of sunnies (Sunglasses), and if you plan to go swimming, your swim suit and a towel.

Oh, and don’t forget the camera, and make sure it’s all charged up

As part of our Whitehaven Rest & Relax Packages, we will provide you with water, beverages and snacks on the day.

We can’t wait to show you around!

Depending on how you’ve booked, we’ll reach out to you, usually via email, to confirm dates, arrange pick up times, pick up locations, etc.

Unfortunately, for safety reasons we do have a weight limit of 130kg (286lb), as we need to be able make sure the helicopter is within it’s weight load limit, to ensure we meet balance limitations and can plan fuel load accordingly.

The thrill of flying in a helicopter, taking in the beauty of The Whitsundays, is something we encourage everyone to experience.

If you are worried someone in your group might get air sick, we recommend having an air sick tablet before the tour, as described on the packaging. Some medication can work as soon as 30 minutes, while some can take up to 6 hours to take effect.

Compared to planes and boats, helicopters are much smoother, and less than 10% of passengers will ever experience air sickness.

We can only take up 3 passengers at a time.

In the case of larger groups, we can certainly arrange for multiple flights so no-one misses out.

For our Rest & Relax package bookings, we ensure that it will only be your group (of 2 or 3 passengers) on the flight.

For our non-stop scenic tours, the 3rd seat will be left available for single passenger bookings.

Whether you’re a solo traveler, or just can’t convince the Mrs. (or hubby) to go with you, we can still usually find a way to get you up in the air.

While we do require a minimum of 2 passengers for a flight to go ahead, in some cases we can fit you in with other travelers.

If we can’t make it work on a particular day, we may be able to offer you a different date or tour

If you’re pretty set on a particular date and tour, you can also pay for a second seat to secure your booking.

If you’ve already paid, but we are unable to find a seat for you, we will of course refund you in full.

Great news!

Ages 0-2 fly free, however you will need to carry them on your lap.

For safety reasons, if the weather is particularly poor, we may be required to cancel the trip. If this happens, we can either try and arrange for a different date, or we can offer you a full refund.

Oh no, sorry to hear.

Our Cancellation Policy offers full refunds, as long as you provide us with 48 hours notice prior to the scheduled flight.

Anything less than 48 hours notice is not eligible for a refund.